If none of these solutions work, please contact the IT Help Desk for further assistance.You open files every time you use your Mac, most often, probably, by double-clicking them. Follow Microsoft's instructions to uninstall Office for Mac If the first three solutions didn't work, you will need to completely remove and reinstall Microsoft Office.ġ.

Open Word and sign in and, if prompted, re-activate as shown in Solution 2. Locate all of the folders listed below and drag them to the Trashĥ. In Finder, browse to folder ~/Library/Group Containersģ. Launch each Office app (Word, Excel, PowerPoint, Outlook), select the application name and choose sign out, then quit the application.Ģ. If the first two solutions didn't work, you will need to remove your existing Office license files.ġ. Follow the steps in Microsoft's guide to activate Office for Mac to complete reactivation. Reopen Word and it should now show the 'What's New' prompt. Also search for 'ADAL' and 'unknown' and delete any matching entries.Ħ. Select All Items and search for 'Office.' Delete all entries.

Then, in MacOS, open the Keychain Access app ( Launchpad > Ke圜hain Access or Finder > Applications > Utilities > Keychain Access)ĥ. If that window does appear, completely exit out of Word.Ĥ. If you are shown a 'What's New' window then follow the prompts or follow Microsoft's guide to activate Office for Macģ. If the first solution didn't work, you will need to try refreshing your Office license.Ģ.

Yhe issue should be resolved and your account show that you are signed in. If, instead, you are asked for a username, enter your full email address, Login as normal, including Duo.Ħ. It should redirect you to the regular EWU login page. Log out of your existing EWU account and any other accounts listed here by clicking Sign Out.Ĥ. Click on your name or your account name in upper left.ģ. To resolve this issue, try these solutions in order until the issue is resolved.Ģ. To edit, use another account activate Office' or 'Your account does not allow editing on Mac devices.' After opening any Office application or document, your Mac may show an error message saying, 'Your account can view documents, but it doesn't allow editing on Mac.

Unable to open word doc on mac